FREE DELIVERY ON STANDARD ORDERS OVER £40!

FAQ'S


ABOUT US

Where are your Madeleines made?

Our Madeleines are handmade in our kitchen in London,NW10. We bake from scratch with local ingredients and make our Madeleines fresh every day on demand. Read more about us here.

Where can I buy your Madeleines?

Our Madeleines are available to buy on our online shop. We also trade on markets, for pop-ups and cater for various events. To stay updated about where to find us, follow us on social media (Facebook and Instagram)

OUR MADELEINES

What’s in your Madeleines?

Quality is an absolute priority in the making of our products.
We only use fresh and locally sourced ingredients, organic as much as possible, and no preservatives. We are proud to use Callebaut® Chocolate in our recipe, which supports sustainably grown cocoa.

Where can I find your Diet and Allergen information?

Please visit our Diet and Allergen info page for information.

All our Madeleines are suitable for vegetarians (except most savoury ones).
All your Madeleines contain : gluten, lactose, eggs and contain or may contain traces of nuts.
We strive to avoid cross-contamination but cannot guarantee the absence of traces of allergens in our products.

We do not have a vegan nor a gluten free range at the moment, but due to high demand we are working on it!

How long do your Madeleines last?

All our Madeleines are handmade fresh every day and have no preservatives. Therefore, we highly recommend eating them on the day of purchase where they will be at their best freshness. If you ever have some leftovers, keep them shielded from light and humidity, in an air-tight container and the softness will last for a week.
We do NOT recommend to store them in the fridge.
The apparence of the product, specially those with chocolate or icing, may change with the time, but this will not alter the taste.
We use fresh fruit to decorate some of our madeleines, and try and use only fruits in season. The life of fresh fruits can be shorter than the life of the actual cake.

ORDERING

Where do you deliver to and how much it costs?

We are based in London NW10 and we currently deliver:

  • UK-wide for our BISOU Boxes and BISOU Bags
  • London wide for our BISOU Boxes, BISOU Bags, BISOU towers, Maxi BISOU and Catering orders.

Please visit the Delivery info page for more detail about pricing.

 

When should I place my order?

All our madeleines are baked to order for you to enjoy them at the top of their freshness.
We accommodate all orders within 1 to 2 business days, therefore you should receive your order within 2 to 3 business days*. You will receive a notification once your order is on its way.

We are based in London, but we deliver all over the UK!
We deliver through Absolutely from Tuesday to Friday. Saturday deliveries are made by Royal Mail Special Delivery (additional shipping cost applies).
Please make sure that someone will be able to receive the delivery at the specified delivery address as our madeleines are not great at travelling back and forth!

If you want to receive your order on a specific day, please specify a date on the ‘Order note’ field at check out or drop us an email, and we will do our best to accommodate and suit you.

* Please get in touch to discuss special deliveries for large, recurring, or custom orders.

 

I’ve forgotten to mention something about my order, can you help me?

If you have any additional information or special requests, you will be given the opportunity to add this in during the checkout process. If you forgot to tell us something about your order or to give us some info that might be helpful for delivery, please email us at coucou@bisoulesmadeleines.com, or call us on +44 (0)7788 624 653 as soon as you can.

 

What if I miss the delivery?

In order to make it a super easy delivery, please make sure to correctly fill out the delivery form with all details our delivery partner should know about. If you have any additional information or special request (e.g. ‘Leave with security at front desk’), please add them during the checkout.

It is also your responsibility that there is someone to accept the delivery at the address provided.
BISOU les Madeleines cannot accept responsibility for late or missing deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
If any issue arise while trying to deliver, our delivery partner will call the contact you provided. If he is unable to locate the recipient, he will leave it in a safe place (with a neighbour or co-worker).
If our delivery partner is directed to a loading bay or post room, we cannot accept responsibility for how the cakes are handled.

Please note that it is a freshly made product and we are unable to re-deliver. Once your order has been processed, we cannot offer a refund.

What if there is a problem with my order?

Email us at coucou@bisoulesmadeleines.com with your request and you’ll do our best to fix it.

WHOLESALE

To stock our products in your shop / café / restaurant / hotel, please email us at coucou@bisoulesmadeleines.com

FAQ of Bisou les Madeleines